Shipping policy
Shipping Policy
Last updated: 20 September 2026
At LUNOVIA™, we are committed to getting your order to you safely and as quickly as possible.
1. Shipping Destination
We currently ship to customers within the United Kingdom.
2. Processing Time
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
3. Delivery Time
Estimated UK delivery time is:
3–5 business days
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays, customs or other unforeseen circumstances.
4. Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
If free shipping is offered on your order, this will be clearly stated during checkout.
5. Order Tracking
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow some time for tracking information to become active after the order has been shipped.
6. Delivery Address
Please make sure that your delivery address and contact information are correct when placing your order.
LUNOVIA™ cannot be responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
support@lunoviasleep.com
We will do our best to assist you before the order is dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us at:
support@lunoviasleep.com
We will work with the relevant delivery provider to investigate the shipment and assist you.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible at:
support@lunoviasleep.com
Where possible, please provide photographs of the damaged package and product so that we can investigate the issue with the delivery provider.
9. Delivery Delays
Once an order has been dispatched, delivery is handled by the relevant delivery provider.
While we work with our delivery partners to provide reliable delivery, delivery times may occasionally be affected by circumstances outside our reasonable control.
Nothing in this policy limits your statutory consumer rights.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
LUNOVIA™
ZENITH GLOBAL TRADING LTD
Email: support@lunoviasleep.com