Privacy policy
Privacy Policy
Last updated: 20 September 2026
LUNOVIA™ is a trading brand of ZENITH GLOBAL TRADING LTD. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit or make a purchase from lunoviasleep.com.
1. Who We Are
LUNOVIA™
A trading brand of ZENITH GLOBAL TRADING LTD
Email: support@lunoviasleep.com
2. Information We Collect
When you visit our website, place an order, create an account, contact us, or otherwise interact with our store, we may collect information such as:
• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Order and purchase information
• Payment and transaction information
• Information you provide when contacting customer support
• Device, browser and website usage information
• Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
• Process and fulfil your orders
• Process payments
• Arrange delivery of your purchases
• Provide customer support
• Communicate with you about your orders
• Process returns, refunds and exchanges
• Maintain and improve our website and services
• Prevent fraud, abuse and security threats
• Comply with our legal and regulatory obligations
• Send marketing communications where permitted by law and, where required, with your consent
4. Lawful Bases for Processing
Depending on the circumstances, we process personal information on one or more of the following lawful bases:
• Contract — where processing is necessary to process and fulfil your order or provide services you have requested.
• Legal obligation — where we need to process information to comply with applicable laws or regulations.
• Legitimate interests — where processing is necessary for purposes such as website security, fraud prevention, customer service, and improving our business, provided that these interests do not override your rights.
• Consent — where you have given consent, such as for certain marketing or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.
5. Payment Information
Payments are processed through third-party payment providers. We do not normally receive or store your full payment card details.
Your payment information is handled by the relevant payment provider according to its own privacy policy and security procedures.
6. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business, including:
• Shopify and related ecommerce services
• Payment processors
• Shipping and delivery providers
• Technology, hosting and website service providers
• Customer support providers
• Analytics and advertising providers, where applicable
• Professional advisers where necessary
• Government authorities or law enforcement where required by law
We only share information where there is a legitimate business, contractual or legal reason to do so.
7. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage, and, where permitted, support advertising and marketing activities.
Some cookies are necessary for the operation of our website. Where consent is required for non-essential cookies or similar technologies, we will provide the appropriate consent mechanism.
You can manage certain cookie preferences through your browser or our cookie consent tools.
9. Marketing Communications
If you subscribe to receive marketing communications from us, we may use your email address to send information about products, offers and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us at:
support@lunoviasleep.com
Withdrawing consent will not affect processing that took place before consent was withdrawn.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, preventing fraud and complying with legal, accounting and tax obligations.
The exact retention period may vary depending on the type of information and the purpose for which it is used.
11. Your Data Protection Rights
Subject to applicable law, you may have rights including:
• The right to request access to your personal information
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
To exercise your rights, contact us at:
support@lunoviasleep.com
We may need to verify your identity before processing certain requests.
12. Complaints
If you have concerns about how we use your personal information, please contact us first at:
support@lunoviasleep.com
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.
13. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure.
14. Children's Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for the purpose of making purchases without appropriate involvement of a parent or guardian.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
Any updated version will be posted on this page with an updated "Last updated" date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
LUNOVIA™
ZENITH GLOBAL TRADING LTD
Email: support@lunoviasleep.com