Refund policy

Return & Refund Policy

At LUNOVIA™, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please contact us at support@lunoviasleep.com.

1. 100-Night Trial

We offer a 100-night trial on eligible LUNOVIA™ pillows. This gives you time to try your pillow at home and decide whether it is right for you.

If you decide that the pillow is not suitable for you, please contact us within 100 nights of receiving your order to request a return.

2. Your Statutory Cancellation Rights

When you purchase from us online, you generally have a legal right to cancel your order within 14 days after receiving the goods without giving a reason.

This statutory right is separate from our 100-night trial and does not affect any other rights you may have under UK consumer law.

3. How to Request a Return

To request a return, please contact us at:

support@lunoviasleep.com

Please include:

• Your order number
• The name used to place the order
• The reason for your return, if applicable

We will provide you with the appropriate return instructions.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not as described, please contact us as soon as possible at support@lunoviasleep.com.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

5. Refunds

Once your return has been received and assessed, we will process any refund due to you in accordance with applicable UK consumer law.

Where a refund is due, it will normally be made using the original payment method.

For statutory cancellations, refunds will be handled in accordance with the applicable UK consumer regulations, including the applicable rules concerning standard delivery charges and the timing of refunds.

6. Return Shipping

For a change-of-mind return under our 100-night trial, return shipping costs may be the customer's responsibility where permitted by applicable law and where this has been clearly communicated before purchase.

If an item is faulty, damaged, incorrect, or not as described, we will handle the return in accordance with your statutory consumer rights.

7. Product Condition

Please return the pillow in a clean and reasonably resalable condition where applicable.

Nothing in this policy limits or excludes any statutory rights you may have under UK consumer law.

8. Contact Us

LUNOVIA™

Email: support@lunoviasleep.com

We aim to respond to customer enquiries as quickly as possible.

This policy does not affect or limit any statutory rights you may have under UK consumer law.